Enterprise Customer Success Manager (Germany)

Digital

Start-up, leader in Data Science and Machine Learning

Worldwide leader in Data Science and Machine Learning
Innovative and unique Data solution
Key role in the organisation with possibilities to evolve

Votre contact
Anastasiia SOBKO

Societé
Being one of the worldwide leaders in Data Science and Machine Learning according to Gartner Quadrant, my client is a software company which offers a SaaS platform allowing to:
- democratize data for both technical and non-technical users
- use data for all types of needs (data gathering, data transformation, data visualisation, prediction etc.).
This unicorn is in full explosion with recent fundraisers, they work today with many renowned companies specialized in Manufacturing, Marketing, Retail, Telecommunications ...
COMPANY
- Fast-growing Tech start-up founded 7 years ago by four Tech experts who wanted to create an end-to-end Data Platform
- International company with a presence across France, UK, Netherlands, Germany and USA of more than 400 people in total
- Constant growth with a recent Series D fundraising of more than 100M$
Profil
- +5 years of experience on a similar position, ideally in Data Science or SaaS environment. But we are flexible as this is a hybrid role. We are looking for both technical and business skills
- Knowledge in Data Science, computer science, curiosity, and eagerness to learn more
- Strong analytical skills, you must be proficient in analysing and interpreting data
- You are organized and know how to manage your time
- Passionate about customer success with a focus on constant growth and customer satisfaction
- Strong communication skills, technical acumen, and problem-solving skills
- You speak English & German fluently
Mission
This opportunity is for a highly motivated Enterprise Customer Success Manager who wants to join an exceptional software unicorn.
Being a part of the German team, you will have a key role in management of a portfolio of different accounts and illustrating the value of delivered services.
Your main responsibilities will be:
- Proactively manage a portfolio of up to 8 enterprise clients specialised in different domains
- Develop and build strong relationships with key customer stakeholders
- Understand clients’ needs and business priorities in order to optimize the use of the platform and consult them on how to maximize the value of the services they get
- In charge of customers’ analytics to identify new opportunities and eventual risks
- Be in charge of product value understanding by the customer, regularly share information about a product roadmap and new features
- Be the voice of the customer and provide internal feedback on how we can better serve our customers
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
Salaire + Avantages
Depending on profile and expertise, of course:
- Up to 90K€ base
- 20% of bonus
- Stock options
- 50% of insurance, if you have a private one
- State pension
- Relocation package (if you are based out of Germany)
- Other benefits (language courses provided, 20 days/year of paid leave, 10 TOIL/days)
Pourquoi postuler
- Opportunity of working for a worldwide known unicorn that is on its way to become a scale-up. You can’t miss it!
- Having an important role, you will participate in developing an innovative and elastic product that exists in a very few companies
- Real possibilities to evolve as you will grow with and within the company
- Multinational team of a particularly good technical level ready to face any type of challenges