Paris Centre Senior Customer Success Manager SaaS Software Unicorn
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Paris Centre Senior Customer Success Manager SaaS Software Unicorn
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- A fast growing European SaaS vendor specialized in the market intelligence space. They offer a comprehensive solution on Mobile & Internet that collects data from any app/website in the world, track it then analyze it in order to help their clients understand and grow their digital market share.
- 500 headcounts, covering the French market from London (40 people there).
- More than $120M raised since their inception 10 years ago (company valued more than $1Md)
- Offices spanning the world (USA, LATAM, APAC & Europe).
- Solid basis of clients, a lot of inbound (more than 1200 leads per day).


This opportunity is for a motivated Senior Customer Success Manager who wants to join an exceptional software unicorn and be one of the pioneers of the French office.

My client is opening its French office and is looking for 5 people to start (Pre-Sales, Sales & CSM).

They have been developing the French market for more than 18 months and are already making multi-million revenue.

Your responsibilities will be:

- Proactively manage a portfolio of Enterprise clients once the implementation phase is completed.
- Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reports, events.
- Understand clients’ needs and priorities in order to optimize the use of their platform and consult them on how to win new market shares.
- Be in charge of product value understanding by the customer.
- Be the voice of the customer and provide internal feedback on how we can better serve our customers.
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results.


- More than 5 years of experience in a similar position (Enterprise Software Clients).
- Strong analytical skills; must be proficient in analyzing and interpreting data.
- You are organized and know how to manage your time.
- Passionate about customer success.
- Solid presentation skills, communication skills, technical acumen, and problem solving skills.
- You speak French & English fluently.


- Opportunity of working for a highly reputed unicorn that has a top notch solution.
- You will be one of the first employees on the French ground.
- Possibilities to grow with the company quicker than anywhere else.
- Surrounded by brilliant people.


- Package of +/- 70k€ (base + variable)
- Classic benefits

Cooptez et gagnez 500€ !

Vous connaissez un expert dans le domaine de l'IT/Digital ? Cooptez-le !

Nous vous récompensons et vous offrons une carte cadeau de 500€ via Wedoogift, si nous lui trouvons le job de ses rêves dans les 6 mois.



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